The Service Compact with All Nigerians (SERVICOM) Unit of the National Open University of Nigeria (NOUN) has urged its representatives across the university to uphold the highest standards of ethics and professionalism in the discharge of their responsibilities.
The charge was given by the University's SERVICOM Nodal Officer, Mrs. Foluke Adeniran, during the unit's second quarterly meeting held virtually on Tuesday, June 30, 2026, with SERVICOM representatives from various study centres and directorates in attendance.
Addressing participants, Adeniran described SERVICOM representatives as custodians of the university's service promise and frontline defenders of its institutional integrity.
"As SERVICOM representatives, you are the custodians of our service promise. Your role is not merely administrative; you are the frontline defenders of our institutional integrity.
"We cannot deliver quality services unless we recognise our responsibility as frontline officers committed to meeting the needs of our stakeholders," she said.
She stressed the need for a change in mindset, noting that service delivery is not a favour to students and other stakeholders but a fundamental obligation of every staff member.
"Service is not a favour. It is through service delivery that we earn our livelihood. Providing quality service is our responsibility, and our customers deserve to be served efficiently and appropriately," she added.
Adeniran highlighted the core ethical values that should guide service delivery, including transparency, promptness, dignity, impartiality, accountability and integrity.
She urged all representatives to treat every client with fairness and respect, irrespective of religion, ethnicity, age or social background.
She also reiterated the university's zero-tolerance policy on corruption, warning staff against soliciting or accepting any form of gratification in the course of their duties.
"You do not need to ask for favours or receive anything before carrying out your responsibilities. As SERVICOM representatives, you should also serve as watchdogs, monitor service delivery across your units and demonstrate empathy towards our clients," she said.
Adeniran assured participants that suggestions and complaints submitted through the SERVICOM platform would continue to be treated with the utmost confidentiality.
During the interactive session, SERVICOM representatives from several study centres shared their experiences and challenges encountered during the recently concluded examination period.
One of the participants, Mrs. Christiana Bondima, expressed sympathy for students who were unable to complete their examinations due to multiple examination schedules on the same day, urging that measures be taken to address the challenge.
In her closing remarks, Adeniran reminded participants that the university's reputation depends largely on the quality of interactions between staff and stakeholders.
"The reputation of NOUN rests on our daily interactions with our stakeholders. Let us remain committed to raising the bar and making service excellence the defining culture of our university. Together, we can ensure that every student feels heard, respected and valued," she said.
She also expressed appreciation to the Vice-Chancellor, Professor Uduma O. Uduma, for his visionary leadership and unwavering support for the activities of the NOUN SERVICOM Unit.
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