The Management of Abeokuta Study Centre has organised a 1-day internal training exercise for its members of staff aimed at up-scaling the enrolment level of students at the centre.
The exercise, held on Tuesday, September 27, 2022 at the centre, also focused on how to retain the existing students, and the best practices to relate with them.
Discussions were led by Dr. Olusegun A. Oba-Adenuga, the study centre director, who facilitated the session that dwelt on the topic “Emotional Labour in the Workplace.”
The director explained how emotional labour can produce multiple positive consequences for organisations, such as constant performance by employees, increase revenue generation, and a uniform image of the organisation - NOUN.
Oba-Adenuga added that staff of the centre must ensure a regular students’ satisfaction, rather than chaos and drama. "This should be restored with a greater focus on strategic actions and results."
He, therefore, urged that the simplest way to achieve the objectives of the training is to treat the customers courteously by smiling while attending to them.
”Use calm words such as ‘please,’ ‘I am sorry,’ and ‘thank you,’ even when students treat us rudely would go a long way to achieve NOUN’s mission on advocacy," he added.
Senior Officers at the centre also took part at the training, the Chief Network Engineer, Mr. Olusina Owolabi, discussed on how to navigate the e-ticketing support portal, e-learn, and student’s portal.
The Assistant Registrar, Mr. Saheed Ajibade facilitated on the admission process, course registration, emphasising on both examinable and non- examinable courses, and general student’s inquiries.
The Deputy Bursar at the centre, Mr. Adebola Adesanya, also took his turn and highlighted the payment procedures and other student’s account-related issues.
On their parts, Mrs. Bukunolami Oyeniyi-Ayeleso and the Mrs.Eunice Afolabi facilitated on counseling procedures and ACTU activities, respectively.
The exercise was very educative and interactive as members of staff present asked questions on the various aspects of the training which the director and the senior staff answered adequately.
In his closing remarks, the director reiterated the importance of training staff at the study centre on the various activities, departments, and their functions, new policies and procedures of the university, saying that this will better position members of staff to serve the students satisfactorily.