The Director of Learner Support Services (DLSS) at the National Open University of Nigeria (NOUN), Professor Tessy Angba, has reaffirmed the university's commitment to enhancing learner support services during an official visit to the Port Harcourt Study Centre.
The visit, which took place on Friday, July 31, 2026, forms part of the directorate's ongoing nationwide engagement aimed at strengthening learner support services and improving the overall student experience across NOUN study centres.
Professor Angba inspected key facilities within the centre, including the examination halls, library, store, Business Centre, Counselling Office, administrative offices, and the newly established Sick Bay.
She expressed satisfaction with the general condition of the facilities and commended the centre for maintaining a clean, orderly and conducive learning environment.
However, she expressed concern over the severe damage to the roof of one of the buildings caused by a windstorm, as well as the inadequate number of computer systems in the e-Examination halls.
The director was received by the Centre Director, Dr. Theresa Ucheoma Ettu, who conducted her on a tour of the facilities before a meeting with members of staff.
Addressing the staff, Professor Angba conveyed the goodwill of the Vice-Chancellor, Professor Uduma Oji Uduma, and described the Port Harcourt Study Centre as one of the university's highly regarded centres.
She commended the staff for their dedication, professionalism and commitment to quality service delivery, while also applauding the cordial working relationship she observed among staff members and between the staff and the Centre Director.
Professor Angba explained that the core mandate of the Directorate of Learner Support Services is to improve the learning experience of every NOUN student.
"The Directorate of Learner Support Services is not on a witch-hunting mission but is committed to making the learner experience in NOUN smooth, supportive and successful," she said.
She stressed that students remain the university's primary stakeholders and described study centres as the public face of the institution.
She therefore urged staff to sustain high standards of service delivery and pay particular attention to the needs of students living with disabilities and other learners requiring special support.
The director also encouraged the centre to undertake regular visits to the Port Harcourt Correctional Centre to provide academic guidance and learner support to inmates enrolled in the University.
During an interactive session, members of staff shared suggestions on ways to further enhance service delivery, which the visiting director assured them that all observations and recommendations would be documented and forwarded to the appropriate authorities for necessary consideration and action.
She noted that the inspection visit underscores the directorate's commitment to identifying best practices, strengthening learner support services, and ensuring a more responsive, inclusive and rewarding learning experience for students across all NOUN study centres.
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