One of the foremost landmark projects of the Vice-Chancellor, National Open University of Nigeria (NOUN), Prof. Olufemi Peters, the e-ticketing system, has clocked three years since its formal launch on June 7, 2022.
It was designed to eliminate the long queues, reduce travel stress, and offer the university’s students and the general public smart, simple, and responsive channel to access support from anywhere.
Peters said back then that “The e-ticketing platform is an important learner support system to address queries from NOUN's students on any issue that relates to the essence of their studentship.’’
Upon its launch, the NOUN Information and Call Centre (NICC), was saddled with the sole responsibility for the e-ticketing operations with dedicated and skilled staff, state-of-the art digital equipment to man the platform hitch-free in tandem with the tenets of Open and Distance Learning (ODL).
NICC, the designated unit, is responsible for providing relevant information about the institution to all who engage with NOUN.
Within the NICC is a dedicated student support hub that responds to complaints and enquiries, via phone calls, e-ticketing, e-mail and face-to-face interaction.
NICC delivers top-tier support services to students, exceeding their expectations, with services designed to guarantee student success throughout their entire academic journey, from enrolment through graduation and beyond.
According to the head of the unit, Ms. Wosilatu Ainodion, part of e-ticketing benefits include students’ complaints/enquires are promptly resolved., flexibility, easy accessibility and user-friendly interface, cost effectiveness, fosters functional communication between students and the institution, enhances, tracks progress and provides real time updates for students.
"’E-ticketing platform is exclusively for active students who have completed registration and have a valid Matric Number. Prospective learners may use other channels such as the Call Centre, Face-to-face interaction and Email.
“Our goal is to ensure accessibility to an open and responsive platform that effectively addresses inquiries and complaints within specified resolution time-lines as well as addresses the root cause(s) of student dissatisfaction, fostering loyalty and support within our student community,” she said.
The unit has released the following steps on how to access the e-ticketing platform, thus:
1. Open your browser and visit www.nouonline.net or
2. Click “Click here to contact student-based support system”
3. Input your Matric Number and Phone Number
4. Choose the relevant Category and Subcategory
5. Type your Complaint or Inquiry
6. Attach any Supporting Document (PDF or photo) if needed
7. Click Send — and receive a Reference Number to track your ticket Steps
While Categories Available on the E-Ticket Platform:
1. Academic Registry
2. E-learn Portal
3. Email & Courseware
4. E-Ticketing Complaints
5. Examination / Result Issues
6. Faculty / Departmental Matters
7. Industrial Training (SIWES)
8. Postgraduate (SPGS)
9. Student Portal Issues
10. Student Account Matters.
However, one can submit complaints or inquiries via support.nou.edu.ng and receive prompt attention from the appropriate unit.
For someone in need of help, E-mail: centralinfo@noun.edu.ng to receive inquires and challenges lick on the link and select open hyperlink: https://youtu.be/F1tSON7qCjI
On October 9, 2023, the NICC took up a campaign to the Vice-Chancellor, the registrar's office, DVC Academic, DVC TIR, directorates, faculties, around the offices in the headquarters, among others, where it not only showcased e-ticketing but also marked a notable stride towards increased interconnectivity, paving the way for technologically driven future for NOUN.
- Log in to post comments
- 35 views
